I presented the rental car bill and Stan, who is a lair and a cheat said the owner will send me a check, but my car broke after 10 minutes of driving. Almost ONE month later, 12-16-19 after repeated calls made by me I was able to pick up my car. No telling how many mile is on it! I asked that they put the parts I paid for on the salvaged engine. They bought a replacement engine a “ salvaged” long block. While they changed the timing belt they mistimed the engine and destroyed it. Then Stan called claiming the water pump was bad and it is easier to replace the timing belt at this time so I agreed. Stan, who is a lair and a cheat, told me it was a thermostat. Stan, who is a lair and a cheat, told me.
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This is how to keep customers coming back forever!ġ1-18 -19 My car over heated. Obviously, I could go on, but I’m certain you get the point by now – you simply cannot go wrong by taking your car to RMS for diagnosis or repair – in fact, I just had another concern regarding my USB port seeming to be failing and they got busy, discovered the “problem,” and had my car back to me in less than a day – and all at no charge. And the team even proactively helped me with transportation when an unexpected delay (by another leg of the repair) occurred. Corey, my technician, wouldn’t give up even when it took more fenagling than usual and Whitney kept all the moving parts coordinated for a quick, reasonable resolution – She organized the part acquisition, warranty coverage, communication needs, and repair, keeping me informed at all times. On my most recent visit… I had a tricky issue with my new-to-me car, in that it was electrical-in-nature and obscure, but boy did they figure it out. And THEN there’s the leadership, specifically Harrison and Sady – it doesn’t take long after meeting these two to realize why they hired Whitney AND why they are all such a dynamic team! Ultimately, it all comes from the top and these guys are an iconic example of such – even their pricing is amazing! read more WOW, what an exceptional car repair “treat!” So much so that I happily drive there from Clear Lake City for the smallest of car-related ANYTHING! Whitney, my service advisor, is truly on the ball.” She’s smart, friendly, knowledgeable, determined, accommodating, accountable, value-oriented, concerned, genuine, and simply a delight to deal with. WOW, what an exceptional car repair “treat!” So much so that I happily.
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